Our IT Help Desk services lower support costs with rapid problem resolution, improved service levels, increased user satisfaction, and predictable service costs. Services include phone and remote user support for PC hardware and software, complete call management, software hotfixes, and online reporting.CONTACT US
For clients whose users require 24×7 access to live technical support via phone, email, and web ticket, All Lines provides infrastructure, application, and mobility experts to provide IT help desk support and troubleshooting for end-users. Building an in-house IT Help Desk support team can be extremely costly and time-consuming to manage for many organizations. All Lines offers these clients a cost-effective and smart solution to ensure end-users (no matter their location, applications, or device) can quickly and easily access the data and systems they need to be productive—all without the inherent staff attrition risks common in internally staffed help desks.
Our help desk analysts are trained and evaluated regularly to keep them up to date on all our customers' applications and technologies.
You will never have to worry about whether your issue can be supported with the levels of support techs we have available to our customers.
Reaching us is easy and convenient with phone, email, and chat support. We are here when you need us.
Our team is prepared to help you remotely in real-time. Our hope is to have a call resolution in less than 15 minutes.
We have extensive knowledge and documentation on your environment and users, so we will know if it's just a patch or update needed right away.
You will work with the same technician for the duration of your open support ticket. Unless your issue needs to be escalated, you have communication with the same tech.
Lower support costs with rapid problem resolution, improved service levels, increased user satisfaction, and predictable service costs.