Our Customer Success team is a central hub that ensures a positive and valuable experience across all departments within All Lines Technology. Through Project Management, Engagement Managers, and Service Coordinators, our customers can trust that their accounts are well cared for. With both proactive and reactive approaches to future and current projects, services, and escalations, this team allows us to deepen our relationships with our clients as a provider and advisor.
Our project management team focuses on planning and organizing our customers’ projects, resource allocation, and expectation management. With the right project planning, we can ensure that your services are delivered on time and within budget. By using our above project management methods, we work to map your project’s journey proactively to understand where deadlines and projected spend will align. Our goal is to always work collaboratively with our customers to efficiently allocate our resources, as well as work to avoid delays and project overspend.
All Lines Technology’s dedicated Service Coordinators are responsible for the scheduling of our team – from MSP Engineers, Senior Engineers, and Solution Architects, to working directly with our customers to align service needs. Our team works assiduously to triage requests via our customer portal, email, and direct phone line. These requests can include anything from a critical priority alert, to needing available times for a meeting to discuss a potential project need with one of our Solutions Architects and sales team.
Engagement Management at All Lines Technology is top priority, as we want to be sure to deliver the best customer service experience across projects, ticket management, and triage of our customers’ needs. Through both proactive and reactive support, our Engagement Managers are working diligently to keep customer satisfaction at the highest levels. With a dedicated ally from our Engagement Management team, customers can truly feel that they are valued as part of a business relationship. The approach taken by our Engagement team allows customers to directly escalate any questions or concerns, with the assurance that there will be documented review and communications accordingly.