Onsite IT Support

All Lines provides onsite IT support necessary for a high quality, comprehensive program that complements our Managed IT Services and is customized for the specific needs of client business and budgets.

Onsite IT support teams are familiar with client business and IT infrastructure and are available to ensure IT environments are running at optimum levels. Also, All Lines provides clients with technicians who perform regularly scheduled onsite visits to provide quality technical service.

All Lines Onsite IT Support Teams include:

Technical Account Manager—responsible for overall technical quality of service, planning services, and reviews; also acts as team lead for all All Lines managed support services

Primary Support Engineer—knows client business needs and systems and acts as trusted resource for clients

PC Specialists—understand system and user environment and work with the Primary Engineer and All Lines IT Help Desk

Extended Engineering Team—All Lines engineers with a diverse array of IT skills, on call for special needs and project services